Shipping Handling Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Delivery Time

Delivery time varies and depends on the shipping company and destination. Once an order is shipped, a tracking number will be provided, and the delivery time can be estimated based on the shipping company's provided schedule.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Customs, Duties, and Taxes

Cigtrus is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Cigtrus is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

International Shipping Policy

We currently ship worldwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Contact Information

For any questions regarding our Shipping Policy, please contact us at:

Cigtrus
1515 US Rt 202 Suite 361
Pomona, NY 10970
Email: web@cigtrus.com